Lone Ranger ~ The Automated Buddy System
We have developed our own bespoke lone worker solution called Lone Ranger®. It’s an automated system that makes check calls to your team when they are logged in and only requires a basic mobile phone or standard landline to use. It is quick and easy to set-up and there is no minimum contract term.
From 1 to 10,000 connections, our Lone Ranger® solution can form an integral part of your health & safety procedures for supporting your lone workers. It is easy to implement, easy to use, and tried and tested by national companies, so you know you’re getting a highly professional solution. You’ll also get access to the web portal so you can track activity and pull off reports, as and when required.
We have ISO9001 and ISO27001 certifications, so you can be assured of the excellent quality of our service and that your employee data will be safe in our hands. We’re also fully GDPR compliant.
Implementing Lone Ranger® in to your business will give you complete reassurance that your team, no matter of the time, day or night, will never be out of touch, and if the worst does happen our operators will be ready and waiting to handle the call.
The automated system is controlled by the employee, they can call in to securely log in and out
Once logged in, employees receive check calls at set time intervals which they must acknowledge via a secure pin
Escalation processes are initiated if check calls are missed or not acknowledged correctly
The service is available 24/7/365 and supported by live operators
An easy to use web portal provides a comprehensive visibility of usage statistics
No additional equipment is required, meaning no expensive capital investment
All calls are recorded for your total reassuranceLet's Talk
We have been delighted with the service provided by Lemon and their Lone Ranger product. It has allowed us to implement a simple and straightforward solution for our lone workers out in the field, which has always been a concern. The price is very reasonable and any changes we need to make are done promptly. The staff are always friendly and professional when we need to interact with them. I’d be happy to recommend this lone worker solution to other businesses.
If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.
With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.
We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.
Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.
Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.
If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.
From regional solicitors to leading law firms in the Magic Circle, we can support your firm's needs, providing specific functions, such as switchboards, or handling inbound customer enquiries.
From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.
A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.
We'll make the whole process effortless
All calls answered
in the North East